Order issues

Order issues

Upon receiving your order, please carefully examine the contents and get in touch with us promptly if you happen to receive an incorrect item. This will allow us to assess the situation and address it accordingly. To explore the possibility of a return or refund in an exceedingly uncommon situation, you must reach out to us directly immediately following the delivery, ideally within 48 hours at maximum.

Please be aware that item measurements are approximate and are determined to the best of our capabilities. Minor variations in dimensions are common, so kindly consider this factor when making a purchase.

Physical Condition of items

For additional inquiries or images depicting a product's condition, feel free to get in touch with us.

Preowned items often exhibit signs of wear due to their age. While we make every effort to provide comprehensive descriptions, please be aware that occasionally not all imperfections can be explicitly mentioned. It's important to note that preowned items may exhibit fading or minor blemishes, which is completely normal.

Some products may, on occasion, have factory flaws or quality control issues. It's essential to recognise that we lack control over these aspects since we are not the manufacturers of the products. Please take this into consideration when making your purchase

Items described as being in a "good" used condition, can shown signs of wear or have marks. They may also have tears or stains as part of the condition.

 

Pre Order items and Processing times

Items categorised as Preorder or those specifying a 'processing time' within the description will not be shipped immediately. We kindly request that you take this into consideration before making a purchase. In the event that we are unable to fulfill a preorder, a refund will be processed. The processing times, indicating how long it will take for us to dispatch your order, are clearly outlined within the item description.

Certain items come with a processing time, as indicated in the description. It's important to note that this timeframe is an approximate estimate, and there might be slight variations.

Reworked Items

Products labeled as 'reworked,' such as 'Carhartt Reworked,' are crafted using replacement materials, which endows them with distinctiveness when compared to conventional items. This distinctiveness encompasses aspects like the fit and the way they're constructed. As part of the reworking process, tags and logos are typically recreated as replacements and affixed to the item. We recommend taking this into consideration when making your purchase, as these reworked items feature a unique material composition compared to their original counterparts.